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Contact CarParts Com Customer Service

How to Reach a Person at CarParts Com

Verified Contact Information

Toll-Free Number:

  • 1-866-529-0412
Call customer service
Send Message

Accessibility:

  • 1-866-545-4653

Investors/ Franchising:

  • 1-310-735-0076

CarParts Com Emails:

Accessibility
Complaints/ Feedback
Customer Service
Investors/ Franchising
Investors

CarParts Com Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular CarParts Com Phone Number
1 (866) 529-0412
Average Hold Time
00:01:32
Average Calls duration
4 minutes
Most Popular CarParts Com Email Address
customerservice@carparts.com
CarParts Com Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
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fri
sat
View full overview ›

How to Contact CarParts Com?

Most Popular Number:

(866) 529-0412
Total calls: 1 469 Issues resolved: 84 Last call: Apr 3, 2026

To reach out to the CarParts Com customer service manager by phone, dial the following number: 1-866-529-0412. This is the primary toll-free line where you can ask for more information about bumper covers, headlights, mirrors, or other parts necessary for vehicle maintenance and repair, as well as find out additional details about the company. Before calling, prepare your order number, product information, and questions in advance. Such an approach will expedite the communication process with the CarParts Com customer service manager.

If written communication is the most convenient for you, send your questions or concerns to the following CarParts Com email: customerservice@carparts.com. This is the primary address where the dedicated company’s team processes inquiries related to requesting order updates or product explanations, providing your feedback about purchased parts, asking general questions about the company, etc. For faster resolution, include all relevant details, like your order number, part description, or specific concern in the body of the letter.

The CarParts Com headquarters is located in the United States at 4800 Industrial Blvd, Door #43-45, Peru, Illinois 61354, United States. This is the central hub where key operations are performed. Use the mentioned CarParts Com address to send legal inquiries or corporate correspondence. In this case, be ready to wait for a response for a longer period than during email communication.

The company provides online support via the “Email Us” form. To access it, navigate to the bottom menu of the official company website, open the “CONTACT US” block, and follow “Email Us”. For real-time assistance, click on the “Live chat” hyperlink or appropriate icon in the lower-right corner. In the appropriate window, you can find answers to your questions or click on the “new conversation” button and type your question in the appropriate field.

PissedConsumer Club

Contact Information

CarParts Com Website:

CarParts Com Help Center:

Corporate Office Address:

CarParts.com, Inc.
4800 Industrial Blvd. Door # 43-45
Peru, Illinois 61354
United States

Other Info (opening hours):

Other Location:

2050 W 190th St,

Torrance,

California 90504

More contact details

Summary of CarParts Com Customer Service Calls

2.5K TOTAL
CALLS
03:42 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CarParts Com?

Shipping and Delivery Question:

  • “My alternator did not deliver”
  • “Have not received my refund”
  • “Missing item passenger side headlight for 1996 GMC Sierra 1500”

Request for Information Question:

  • “Looking for my items”
  • “Looking for a part”
  • “Check status of core”

Return/ Replace Question:

  • “Return”
  • “Need to return an item”
  • “Return label”

Product/ Service Question:

  • “Product not delivered”
  • “Buying a part”
  • “Want to purchase motor”

Refund Question:

  • “Refund late”
  • “Refund”
  • “Refund information”

Payments and Charges Question:

  • “Rebate”
  • “Receipt on prior purchases”
  • “Being charged $60 shipping; I am a plus member”

Activation/ Cancellation Question:

  • “Cancel order”
  • “I would like to cancel an order”
  • “Need to cancel order”

Staff Question:

  • “Customer service”
  • “Ordered fuel filter two weeks ago finally shows up and not right part now can not even send back because your customer service department sucks just want my refund I’m sick of technology and your customer service is really *** ?”
  • “To talk to customer service”

Account Question:

  • “My order is not right in my email”
  • “Forgot to leave my apartment number”
  • “My bank account has been overcharged”

Cards Question:

  • “Nesecito retornar un cardan de un 2014 infiniti la parte que me enviaron es más pequeña”
  • “My card was used without my permission”
  • “A.purchase was made off my card that I don't recognize”

Employment Question:

  • “W2”
  • “Wrongful termination of employment”
  • “Job”

Website/ Application Question:

  • “Application for employment error”
  • “Installing shops”
  • “I want to buy the paasenger and drivers side tail light for a 2013 Ford F-150, advertised as $62.76 each on your Website.”

Other Question:

  • “For a front bumper for a 2002 Honda Accord I’ll sedan”
  • “Need parts”
  • “4.3 l engine for 2015 Silverado”

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Frequently Asked Questions

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