CarParts Com
CarParts Com Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarParts Com has a 2.4 star rating from 80 reviews, consumers are mostly dissatisfied and 43% would likely recommend.
Key Takeaways for Future Customers
- Check recent CarParts Com reviews and order specifics before purchase.
- Confirm fitment with VIN and expect potential delivery delays.
- Document returns and follow up persistently if you need a refund.
Negative Feedback / Risk Areas
- Frequent wrong parts shipped and mismatch issues.
- Slow or missing refunds and billing discrepancies reported.
- Poor or unresponsive customer service and long return windows.
Positive Feedback
Customers note cheap parts and good prices, occasional great customer service interactions, and at least one honored warranty replacement.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarParts Com has a 2.4 star rating from 80 reviews, consumers are mostly dissatisfied and 43% would likely recommend.
Key Takeaways for Future Customers
- Check recent CarParts Com reviews and order specifics before purchase.
- Confirm fitment with VIN and expect potential delivery delays.
- Document returns and follow up persistently if you need a refund.
Negative Feedback / Risk Areas
- Frequent wrong parts shipped and mismatch issues.
- Slow or missing refunds and billing discrepancies reported.
- Poor or unresponsive customer service and long return windows.
Positive Feedback
Customers note cheap parts and good prices, occasional great customer service interactions, and at least one honored warranty replacement.
Media from reviews
Turn one complaint into a collective action
Calhoun City, Mississippi
Part doesn’t fit
My Cadillac is a 2012 CTS 2 door coupe rear wheel drive: Parts I received are for the AWD model CTS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Wrong shocks
- - Ordered four Sierra shocks; received wrong parts not for 4x4.
- - Refunds promised for wrong items not issued; damages to front/rear, possibly frame.
So they sent me a replacement shock but of course if they didn't fit the first so i was told today if i send that one back theywill return my money but i got a feeling there trying to just refund me for one bit we will see
It sucked
If u try to reach me by phone please text
- Need to step up and take care of customers when a mistake is made
Preferred solution: I just want I set of decent shocks/strings sent to me or a good set after all this I’d rather not push the damages it caused but I think I deserve a good quality set for all this nonsense and work
User's recommendation: I don’t know honestly They seem to know there stuff from past experiences but don’t seem to take care or admit there wrong when they are And everyone is wrong sometimes They just need to step up and take care of this
Niagara Falls, New York
Transfer case/front difference
- - Wants to order a front transfer case.
- - For a Commander Sports with a 3.7 motor six cylinder.
- - Cannot call or email; requests ordering via this channel.
32 thousand nine hundred commander. I need this part.
Could you please order me this part? Transfer case front. Differentiate please. Three point seven motor six cyl.
Keep commander sports. And I'd be happy if you could order this part for me.
I can't call you no more; people don't accept calls, and I don't know how to do emails, so I get to do it this way. Have a good day.
User's recommendation: Evelyn Calhoun
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPre-hole funds
- - Charged $122.99 on the 26th, plus $61 the same day and $61 on the 27th.
- - Bank and Cash App say you are responsible; return $122.99 to my card.
Review everything!
On the 26th, you guys charged me $122.99. And then on the same day, the 26th, you took out $61, and on the 27th of last month, you took out the same thing, $61.
I called you guys prior.
You told me my bank is doing it, and I reached out to my bank, Cash App, and they said you guys are responsible for this. I need to get this situation resolved, and I need my $122.99 back on my card.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hilton Head Island, South Carolina
Value of my 2015 Hyundai axera
I cannot get in touch with anyone at all about my car and if I make an appointment? It will be 70.00 to speak with anyone
User's recommendation: Do not use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
- - Ordered by mistake and asked to cancel after hours per their guidance.
- - No reply yet; parts of the order are arriving.
I placed an order by mistake, then immediately sent them a message (after business hours), per their guidance, stating the order needed to be canceled. I haven't heard anything from them and now I am starting to receive parts of the order.
I reached out again, but still nothing. I don't believe their customer service actually exists other than some automation of submission confirmation.
User's recommendation: Order somewhere else... anywhere else but with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
They charged my card for $139.26 & only refunded back to my card $112.26 i would like to know why the difference in price.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered part & have not received it
I can never get ahold of anyone, and to make matters worse, they haven't even tried to contact me nor refunded the money back to my card.
Preferred solution: Full refund
User's recommendation: No but if I get this resolved I’ll leave another review
Customer service and support..
- - The company distances personal connection with automated responses.
- - Two online companies provide more professional service.
Your company has managed to find ways to distance yourselves by insulating the personal connection from what people need . Common sense one on one service has apparently been ill managed thru computer responses .
2 other companies on the internet we deal with have managed to inter act on a more professional service level ... Sad ...
No accountability instead of trying to find fault with the customer this company would be better served focusing on finding resolutions to customer issues.
Xxxx xxxxx xxxx. Go elsewhere.Go elsewhere.Go elsewhere.
Go elsewhere. Go elsewhere.
Go elsewhere. !!!
User's recommendation: Find a more reputable parts store to do business with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCatalog
Please go back to paper catalogs. They were so much more fun to page through. Thank you for your quick response.
Calumet City, Illinois
Wrong size items
They aren't the right size or mode the one to the right is the one I bought as you can see they are different make you look at the parts before you buy them or order them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Need to cancel order
I ordered the wrong part, not paying attention to what I ordered.But customer service was very helpful in canceling the order!
- Great company
Preferred solution: Full refund
User's recommendation: Great customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRotten service,sending wrong parts. Never again
Parts to late, parts are not what I ordered! Youre causing me many problems. Never again no referrals here.
O estoy nada satisfecho con el producto enviado
El repuesto enviado es mas pequeño que el que nesecito.. ya solucione con el dieler de la infiniti. Costo cinco veses más pero me quedó el problema de retornar la parte inservible
User's recommendation: No puedo recomendar algo que no está bien
Nesecito retornar un cardan de un 2014 infiniti la parte que me enviaron es más pequeña
La parte enviada que nesecito es diferente nesecito el retorno de mi dinero y una dirección oh lugar donde hacer el retorno de la parte
User's recommendation: No Puedo recomendar a alguien que no puede resolver un problema
Brands Related to CarParts Com
Companies Similar to CarParts Com
RockAuto
“BUYER BEWARE- RETURN POLICY COULD LEAVE YOU HOLDING THE BAG- SHOP ELSEWHERE! I know that many people...“
PartsGeek
“I ordered a rat companion for my two thousand seventeen three hundred chrysler.I was told that it would...“
CARiD
“Con artists. Bought a part. Tries to return as defective. They refused return claiming it was damaged....“
YourMechanic
“On May 2nd between 8:30 a.m. and 10:30 a.m. when is your mechanics came and installed upper control arms...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Is that there response?